Refund and Return Policy for FoneM8 UK LTD
Effective Date: 15 November, 2023
At FoneM8 UK LTD, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be instances where you need to return a product or request a refund. This Refund and Return Policy outlines the procedures and conditions for returns and refunds.
1. Returns and Refunds
1.1 Eligibility for Returns
You may be eligible for a return and refund if:
- You received a defective or damaged product.
- The product is different from what you ordered.
1.2 Time Frame for Returns
You must initiate a return within 7 days of receiving the product. After this period, we may not accept your return request.
1.3 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at hello@fonem8ukltd.co.uk with your order number and details of the issue.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
- Pack the product securely, including all original packaging and accessories.
- Ship the product to the address provided by our customer support team.
1.4 Inspection and Approval
Once we receive your returned product, our team will inspect it to determine eligibility for a refund. If the return is approved, we will process your refund within 7 days.
2. Refund Options
2.1 Original Payment Method
Refunds will be issued to the original payment method used during the purchase.
2.2 Store Credit
In some cases, we may offer store credit as an alternative to a refund.
3. Non-Eligibility for Returns
We may not accept returns or offer refunds in the following cases:
- The product shows signs of use, damage, or tampering.
- The return request is initiated after the specified time frame.
- The product is a non-returnable item (e.g., certain accessories, software, or personalized items).
4. Shipping Costs
You will be responsible for shipping costs associated with returning the product unless the return is due to a mistake on our part (e.g., sending the wrong product).
5. Cancellations
If you wish to cancel an order before it is shipped, please contact our customer support team immediately. Once the order is shipped, the regular return process applies.
6. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact us at hello@fonem8ukltd.co.uk
By purchasing on our website, you agree to the terms of this Refund and Return Policy. We encourage you to review this policy regularly for any updates.